Privacy Policy – Vegas Hero Casino

Purpose of This Policy

This Privacy Policy explains how Vegas Hero Casino collects, uses, stores, and protects personal information provided by users when accessing the website or using its services. The casino is committed to respecting user privacy and handling all personal data in a secure, lawful, and transparent manner.

By creating an account or continuing to use the Vegas Hero website, users confirm their acceptance of this Privacy Policy, together with the Terms and Conditions and Cookie Policy.

Information We Collect

Vegas Hero collects information necessary to operate the platform, deliver services, and comply with legal obligations.

Information Provided Directly by Users

This may include a user's full name, date of birth, email address, phone number, residential address, identity verification documents, and payment or transaction details. This information is collected during account registration, verification procedures, financial transactions, and communications with customer support.

Information Collected Automatically

When users visit the website, certain technical information may be collected automatically. This includes IP address, browser type, device information, operating system, login and session activity, pages viewed, and interaction patterns. This data is used to maintain security, improve site performance, and analyze usage trends.

How Personal Data Is Used

Collected information is used to create and manage player accounts, process deposits and withdrawals, verify identity, prevent fraud and misuse, provide customer support, comply with regulatory requirements, improve website functionality, and send service-related or promotional communications where legally permitted.

Personal data is processed only when relevant and necessary for these purposes.

Legal Grounds for Processing

Vegas Hero processes personal data based on contractual necessity, legal obligations, legitimate business interests, or user consent where required. Users may withdraw consent for marketing communications at any time without affecting other lawful processing activities.

Sharing of Information

Vegas Hero does not sell or rent personal information. Data may be shared only when required and solely with trusted third parties, such as payment service providers, identity verification partners, fraud prevention services, IT and hosting providers, or regulatory authorities when legally obligated.

All third parties are required to handle personal data securely and in accordance with applicable data protection standards.

Data Retention

Personal information is retained only for as long as necessary to fulfill its intended purpose and meet legal or regulatory requirements. Retention periods vary depending on the type of data. Once information is no longer required, it is securely deleted or anonymized.

Data Security Measures

Vegas Hero applies appropriate technical and organizational safeguards to protect personal data from unauthorized access, loss, misuse, or alteration. These measures include encryption technologies, secure server environments, access controls, and ongoing monitoring.

Users are responsible for keeping their login credentials confidential and should take reasonable steps to prevent unauthorized access to their accounts.

User Rights

Depending on applicable laws, users may have the right to access personal data held about them, request corrections to inaccurate information, request deletion where legally permitted, restrict or object to certain processing activities, and opt out of marketing communications.

Requests related to personal data can be submitted through customer support.

Age Restrictions and Responsible Gaming

Vegas Hero services are available only to individuals who meet the legal gambling age in their jurisdiction. Age verification is required, and accounts found to belong to underage users will be closed.

Responsible gambling tools are available to help users manage their gaming activity and play responsibly.

International Processing of Data

Personal information may be processed or stored outside the user's country of residence. In such cases, Vegas Hero ensures that appropriate safeguards are in place to protect personal data in accordance with this Privacy Policy.

Changes to This Policy

Vegas Hero Casino reserves the right to update this Privacy Policy to reflect changes in legal requirements, technology, or business operations. Updates take effect upon publication on the website. Users are encouraged to review this policy periodically.

Contact Information

For questions regarding this Privacy Policy or the handling of personal information, users may contact Vegas Hero Casino customer support for further assistance.